AP and AR Helpdesk Collaborative Mode

Trust, Explainability, and AI Power in the Hands of the Human

The Ground-Breaking Approach to AI Trust with Human in The Loop (HITL)

Auditoria’s AP Helpdesk and AR Helpdesk products offer a ground-breaking approach that incorporates Human in the Loop functionality for artificial intelligence workflows.

This powerful technology embedded in the Auditoria interface delivers advanced AI training at the user level. The human operator has the ability to review the actions of the SmartBots, discrete, pre-packaged, purpose-built accounting applications that perform a wide range of critical finance office functions. The human may choose to reset an action or add to an action, training the SmartBot on how to handle specific requests.

The granular tuning of an AI task action is delegated to the user, providing unprecedented flexibility and visibility into how, where, and when the SmartBots perform. This new feature extends the work capabilities of the SmartBots and creates more meaningful exception handling and recovery paths.

The Human in the Loop (HITL) approach means the user is not required to comply with the SmartBot blindly but is allowed to engage with the SmartBot to build trust and deliver explainability before processing the outcome.

“Training, calibrating, validating and explaining AI-enabled systems requires human-in-the-loop architecture and user interfaces. Data and analytics leaders must enable this relationship between humans and algorithms to improve speed, accuracy and risk compliance.”

GartnerDesign and Implement Human-in-the-Loop Interfaces for Control, Performance and Transparency of AI

Humans Choose How the SmartBots Operate

Once the trust is built between the user and the SmartBots, the human operator may choose to engage the full-autonomous mode for SmartBots to execute adjusted workflows.

The AR Helpdesk and AP Helpdesk modules offer both autonomous and collaborative modes and allow the human operator to toggle between them. The user turns on the collaborative mode to understand how the SmartBot handles a document, extracts information, or the manner in which a reply is sent to a supplier, vendor, or customer.

Benefits of Collaborative Mode

Implementing collaborative mode in Auditoria’s products brings tangible benefits, including increased accuracy in responses, higher productivity through more efficient data processing, and stronger trust in automation.

By allowing human oversight, the system also minimizes risks associated with potential errors or omissions. This synergy between human insight and AI capability marks a significant advancement in streamlining finance office operations.